Help center: How can we help?

Open OnShoot in your Shopify admin, pick a product and tick the photos to work from, choose a model and a place, and press Generate. The photoshoot runs in the background.

Clothes (tops, bottoms, dresses and outerwear), caps and hats, glasses and sunglasses, bags, shoes and socks, and beauty: skincare, makeup, fragrance, haircare, nail polish and body care. OnShoot reads what the product is from Shopify's category or its photo, and you can correct it before you generate. Close-ups follow the product: a portrait for a hat or glasses, the bag and the arm carrying it, shoes and socks from the knees down, and the face or hands for beauty.

Yes. On the first step, choose Product only: the product is photographed on its own, on one of 21 backgrounds, from colour sweeps and stone podiums to water, silk and sunlight. Beauty products start there; anything else can switch to it.

It reads the label word for word and holds every photo to it. Each beauty photo is checked against your product before it's kept; if the label came out wrong it's made once more at no cost, and marked if it still isn't right.

A clear, front-facing photo of the whole product on a plain background, at least 512 px on both sides. Add more angles for details like the back or the sleeves.

About two minutes for most photoshoots, and around three for twelve photos. It runs in the background, so you can leave the page and come back.

The AI turns some photos down, most often because of the product photo it was given: too small, cropped, or with more than the product in it. The credits come back either way.

Yes. Regenerate starts a new photoshoot with the same product and photos, and you can choose another model or place before you generate.

Ten credits make one photo. Your plan grants its credits at the start of each billing period, and every photo that doesn't come out is refunded automatically. Plan & usage shows where each credit went.

Choose a bigger plan from Plan & usage. An upgrade adds the new plan's extra credits straight away, and a downgrade starts when your current period ends.

26 AI models, not real people: women and men from 18 to over 45, with slim, curvy, athletic, petite and plus-size builds, and girls and boys from 4 to 12. Each photoshoot uses one, so every photo shows the same person.

Yes. Pick a girl or a boy on the Kids tab; children's clothing opens there by itself. Kids are photographed as kids, with a child's poses and clothes, and never with beauty products.

Yes. Describe it in a sentence, or upload a photo of your shop, studio or wall, at least 512 px on both sides. The model is photographed there, in its light.

Only its media. Add puts the photos after the product's current media. Replace takes the current media off first, and those files stay in your store's Files.

Yes, from the product's page in your Shopify admin. Deleting a photo in OnShoot doesn't remove it from the product.

Only you, until you add them to a product. They're kept in OnShoot's private storage, behind links that expire.

It stays for 48 hours in case you come back. After that, Shopify asks us to erase your store's data, and we do.