Help center: How can we help?

Open OnShoot in your Shopify admin, pick a product and tick the photos to work from, choose a model and a place, and press Generate. The photoshoot runs in the background.

A clear, front-facing photo of the whole garment on a plain background, at least 512 px on both sides. Add more angles for details like the back or the sleeves.

About two minutes for most photoshoots, and around three for twelve photos. It runs in the background, so you can leave the page and come back.

The AI turns some photos down, most often because of the product photo it was given: too small, cropped, or with more than the garment in it. The credits come back either way.

Yes. Regenerate starts a new photoshoot with the same product and photos, and you can choose another model or place before you generate.

Ten credits make one photo. Your plan grants its credits at the start of each billing period, and every photo that doesn't come out is refunded automatically. Plan & usage shows where each credit went.

Choose a bigger plan from Plan & usage. An upgrade adds the new plan's extra credits straight away, and a downgrade starts when your current period ends.

Yes. Describe it in a sentence, or upload a photo of your shop, studio or wall, at least 512 px on both sides. The model is photographed there, in its light.

Only its media. Add puts the photos after the product's current media. Replace takes the current media off first, and those files stay in your store's Files.

Yes, from the product's page in your Shopify admin. Deleting a photo in OnShoot doesn't remove it from the product.

Only you, until you add them to a product. They're kept in OnShoot's private storage, behind links that expire.

It stays for 48 hours in case you come back. After that, Shopify asks us to erase your store's data, and we do.